Delivery, Returns and Terms & Conditions

Holiday Season Orders

Sales and Payment

Sales are subject to availability. Payment must be made in full prior to dispatch. Normally products are in stock, if a supply problem exists we will notify you.

Delivery

Please note that if there is no-one home when the goods are delivered, your order will be left on your doorstep. No liability will be accepted by Porter's or our carrier if the goods are removed or stolen.

Shipping Costs

Please consult our handy shipping calculator, located in the main navigation of this website.

Returns and Exchanges

Paints & Wallpapers

We are happy to refund or exchange untinted paint only (such as undercoats and clear finishes). The paint must be returned to us within 15 days from the date of delivery. Please be careful when choosing your colours as there is no exchange or refund on tinted paints. For wallpapers purchase, Porter’s Paints is happy to refund or exchange wallpapers rolls within 7 days. All items should be returned in original condition, unopened and undamaged. We will only accept items that meet these standards.

Please send all items for return complete with your name, receipts and reason for return, to:

Please note, that Returns & Exchange may take up to two (2) weeks to process. The cost of returned goods will be refunded to the credit card payment was made from. Delivery and handling costs will not be refunded. Costs incurred in returning goods have to be bared by the customer.

Price and Currency

All prices are in Australian dollars and may change without notice.

Conformity of goods

Any information, pictures supplied whether verbally or in writing is for guidance only and are given in good faith but without warranty. While every effort is made to ensure the description, and specifications of the goods are accurate; we cannot accept any responsibility for minor discrepancies.

If you are not comfortable ordering online – please give us a call and we will process your order over the phone.