Frequently Asked Questions

What is your returns & exchanges policy?

We are happy to refund or exchange untinted paint only (such as undercoats and clear finishes). The paint must be returned to us within 15 days from the date of delivery. Please be careful when choosing your colours as there is no exchange or refund on tinted paints.

For wallpapers purchase, Porter’s Paints is happy to refund or exchange wallpapers rolls within 7 days.

All items should be returned in original condition, unopened and undamaged. We will only accept items that meet these standards.

Please send all items for return complete with your name, receipts and reason for return, to:

PORTER’S PAINTS - Returns 895 Bourke Street Waterloo NSW 2017 AUSTRALIA

Please note, that Returns & Exchange may take up to two (2) weeks to process. The cost of returned goods will be refunded to the credit card payment was made from. Delivery and handling costs will not be refunded. Costs incurred in returning goods have to be bared by the customer.