Frequently Asked Questions

Need help with choosing the best painting tools and accessories?

Here is a quick guide to choosing the best tools and accessories you will need for painting...

I can’t see the product I want to buy. How do I purchase the other Porter’s Paints products?

Porter’s Paints make and sell a huge range of paint products, speciality finishes and wallpapers. We are happy to arrange purchase and delivery of any of our products...

How much does shipping cost?

Shipping rates are based on the total weight of items currently in your cart. For exact pricing, please consult our handy shipping calculator — available at any time via the top navigation of this website...

What if I don’t like the colour I choose?

We do not refund or exchange tinted paint, so we strongly recommend choosing colours carefully. Try a Porter’s Test Pot, or order hand painted brush-out cards...

Do you ship orders outside of Australia?

This online store delivers orders within Australia only. To purchase Porter's products outside of Australia, please contact your local stockist.

What is your returns & exchanges policy?

We are happy to refund or exchange untinted paint only (such as undercoats and clear finishes). The paint must be returned to us within 15 days from the date of delivery. Please be...

What if no-one is at home to receive my order?

Orders are generally left at your address if no-one is home, however this can vary between couriers. If you are concerned about security, please fill out the delivery instructions when placing the order. No liability will be accepted by Porter’s or the carrier if goods are removed or stolen.

How long will my order take to arrive? Are there lead times for some products?

Your items will be despatched 1-2 business days after we receive your order.

We always phone if there is an unreasonable delay.

Some country and remote areas it takes a little longer to deliver, as goods are shipped to a depot and then delivered by a local contractor.

How is my order going to be delivered?

Small orders like fan decks, brush outs and sample pots we use Australia Post. Larger orders are delivered by a courier or freight transport company.

Quality paints with superior colour depth

At Porter's Paints, we pride ourselves on crafting paint that is beautiful and performs to the highest standards of quality.

Durable
Excellent Coverage
Washable